Ordering

By phone call TOLL FREE 1-800-511-5071  Or 951-858-4050
By Fax TOLL FREE 1-800-719-2503  Or 951-352-3105
By E-mail: Support@OBSINTL.com
By Mail: 3870 La Sierra Ave.  # 371   Riverside, CA 92505

Satisfaction Guaranteed

100% SATISFACTION GUARANTEE
  Every product comes with our 100% satisfaction guarantee.
  If you are not happy with the product quality, material, or workmanship, you may return the product in
  an unused condition, in the original packaging, freight prepaid within 5 days of initial receipt.
  All returns must include a prior return Authorization Number.
  The Authorization Number must appear on all packages and related documents.
  Any return without a valid Authorization Number will be refused.
  All authorized returns will be fully credited to the customer’s credit card, or refunded in cash,
  at the customer’s option.
  Please Note: This satisfaction guarantee applies only to defects in material or workmanship.
  For textile (wearing apparel) and other products, please ensure the correct size, colors and other applicable
  attributes are ordered correctly.
  Returns will not be authorized for incorrect sizes, colors or other attributes ordered in error.
  FREIGHT LOSS/DAMAGES
  Damages due to shipping must be claimed directly with the freight carrier.
  If any cartons are missing or damaged, be sure to note this on the freight bill.
  f you notice concealed damaged after the driver has left, keep all the packing and call the freight carrier to
  return and inspect the damage.
  You must then file a claim directly with the freight carrier. Custom Gift, Inc. is not responsible for loss or
  damages caused by the freight carrier.
  SPECIAL CUSTOM ORDERS
  Many items may be ordered in larger quantities, i.e., 100 or more pieces, with a custom screen print, pad print,
  laser/yag engraving, or embroidery at an additional charge.
  If this special custom work is ordered, an illustration proof or actual sample will be provided prior to full
  production and shipping.
  The customer must provide authorization of the product quality and workmanship for the proof or sample
  product before full production begins. Once this authorization is provided, the product quality, material and
  workmanship is considered satisfactory to the customer.
  ADDITIONAL MANUFACTURER WARRANTIES
  Many products carry an extended warranty.
  This includes products with a one year, five year, ten year, and lifetime warranty.
  If your product includes such a warranty, please follow the warranty registration instructions shipped with
  the products,
  if applicable, to ensure your warranty directly with the manufacturer is valid.
  All extended manufacturer warranties must be handled directly with the manufacturer.
  NO OTHER GUARANTEES OR WARRANTIES ARE PROVIDED, EXPRESSED OR IMPLIED.